Money Back Guarantee Policy

At ARVIONEXIS, we stand by the quality of our products and are committed to ensuring your satisfaction. If, for any reason, you are not entirely satisfied with your purchase, we offer a comprehensive Money Back Guarantee to provide you with a risk-free shopping experience.

Eligibility Criteria

• The request for a refund must be made within 30 days from the date of purchase.
• Only items purchased directly from ARVIONEXIS website are eligible for a refund.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Non-Eligible Items

• Gift cards.
• Downloadable software products.
• Customized orders or special items not offered regularly by ARVIONEXIS.

Process for Return and Refund

1. To initiate a return, please contact our customer service team at [email protected].
2. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then, contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will guide you through the process.

Shipping

To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For further assistance, feel free to contact our support team. Thank you for shopping with ARVIONEXIS.